Shipping & Returns Policy

At Intuitive Flow, we want your order to arrive quickly and for you to clearly understand the terms around shipping, returns, and exchanges before you buy.

 

Order Processing

Regular orders are typically processed within 1 business day.

Custom or made-to-order products are typically processed within 3 business days.

Processing times are separate from shipping times. Once your order ships, delivery time depends on the carrier and destination.

 

Domestic and International Shipping

We ship both within the United States and internationally.

International orders may be subject to additional shipping charges, customs duties, taxes, import fees, or other country-specific charges. These costs are the responsibility of the customer unless otherwise stated.

Intuitive Flow is not responsible for delays caused by shipping carriers, customs processing, or incorrect shipping information entered at checkout.

 

Return Window

We accept eligible returns within 90 days of delivery.

To be considered for a return, the item must be approved first and issued a valid Return Merchandise Authorization (RMA) number by Intuitive Flow.

Returns sent without an approved RMA number will not be accepted.

 

How to Start a Return

To request a return, contact us by email or chat to receive an RMA number and return instructions.

Email: Support@intuitiveflowsystems.com

If your return is approved, we will provide return instructions, including the correct return shipping address.

 

Return Conditions

To be eligible for a return, products must be returned with:

  • original packaging
  • all included accessories
  • all original parts and contents

Customers are responsible for return shipping costs on standard returns.

 

Opened, Used, or Damaged Returns

Any product that has been opened or damaged is subject to a 25% restocking fee.

This fee helps cover the cost of inspection, handling, sorting, and processing of returned merchandise.

 

Non-Returnable Items

  • custom products
  • made-to-order products
  • Opened hygiene-sensitive products, including the Moked Meditation Whistle
  • any item marked final sale, if applicable

Incorrect, Defective, or Damaged Orders

If your order arrives incorrect, defective, or damaged, Intuitive Flow will take responsibility for resolving the issue.

Please contact us within a reasonable time after delivery and include your order number and clear photos of the issue so we can review it quickly.

If approved, Intuitive Flow will provide instructions for replacement, refund, or return at our expense, depending on the situation.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method, minus any applicable restocking fee.

Please note that your bank or payment provider may take additional time to post the refund to your account.

Refused Returns

Intuitive Flow reserves the right to refuse returns that:

  • are sent without an RMA number
  • are missing original packaging, accessories, or parts
  • are custom, made-to-order, or opened hygiene-sensitive items
  • show damage or condition issues beyond what was reported