Intuitive Flow Care Promise

We build sensory-first tools for real life — in homes, clinics, classrooms, bags, routines, and moments of stress.

That means our products need to feel good, work well, and hold up.

Try your Intuitive Flow product for up to 90 days after delivery.

If it does not fit your routine, body, sensory needs, or setup, you may return it in clean, reusable condition for a refund or exchange.

Return shipping is the customer’s responsibility unless the item arrived damaged, defective, or incorrect.

For hygiene and safety reasons, some oral-use, wearable, heavily handled, custom, or final-sale products may not be eligible for return once used.

All Intuitive Flow products include a 1-year limited warranty against defects in materials, craftsmanship, print quality, or assembly.

If your product fails during normal intended use, we will repair it, replace it, or provide a store credit at our discretion.

Covered issues may include:

Not covered:

Normal cosmetic wear
Damage from misuse, chewing, biting, cutting, crushing, or intentional force
Heat damage from cars, dishwashers, dryers, direct sun, heaters, or hot storage
Lost or stolen items
Damage caused by pets
Damage from unsupervised or unsafe use
Custom sizing or design choices approved by the customer unless the issue is a manufacturing defect

Select flagship Intuitive Flow communication and regulation tools include extended 2-year functional support.

This applies to products clearly marked with “2-Year Functional Support” on the product page.

If a covered flagship tool fails during normal intended use within 2 years, we will help repair, replace, or credit the item.

Email us with:

We will review the issue and help you with the next step.